Privacy Policy

1. Introduction

FLAUX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Account credentials (username, password)
• Payment and billing information
• Professional information (job title, department)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website or use our Services, we may automatically collect certain information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Click-stream data and usage patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners and service providers
• Social media platforms (if you choose to connect your account)
• Data analytics providers
• Marketing and advertising partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Communicating with you about our Services, updates, and promotions
• Responding to your inquiries and providing customer support
• Personalizing your experience and delivering relevant content
• Analyzing usage patterns and improving our website functionality
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our Terms of Service
• Conducting research and development for new products and services
• Marketing and promotional activities (with your consent where required)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and data analysis services
• Customer relationship management (CRM) platforms
• Marketing and advertising partners

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory requests
• Protection of our rights, property, or safety, or that of others
• Investigation of fraud or security issues

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, dispute resolution).

7.4 Opt-Out of Marketing

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7.5 Cookie Preferences

You can manage your cookie preferences through your browser settings. See our Cookie Policy for more information.

7.6 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we implement appropriate safeguards, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Privacy Shield or similar frameworks (where applicable)

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our Services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your rights without receiving discriminatory treatment

To exercise these rights, please contact us using the information below. We will verify your identity before processing your request.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FLAUX
Data Protection Officer
Email: privacy@flaux.co
Subject Line: Privacy Inquiry

For data protection matters in the EEA, you also have the right to lodge a complaint with your local supervisory authority.